Fixation of QuickBooks error 15240 using easy steps

QuickBooks payroll service helps a large number of business owners around the world store employee records and execute a punctual payroll on the assigned day. The software releases the wages after deducting the tax amount and stores the data which is used later during tax submission. Some problems can appear in the software in the form of internal issues. QuickBooks error 15240 flashes on the screen as soon as the software loses its connection to the internet and the payroll update gets terminated. If your QuickBooks is also developing this error while downloading the payroll update, continue reading the blog further to discover its causes and the methods to fix.

Approach a QB support team at +1-855-948-3646 for quick troubleshooting of this error.


Here are the conditions that can possibly develop this payroll error in QuickBooks-

  • The Internet speed is too slow to support a healthy network connection during the payroll update.
  • The time & date set on your system’s clock is inaccurate.
  • QuickBooks doesn’t have the appropriate permissions to access the update file in your hard drive or the file is already in use by another ongoing task.

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The methods listed below are effective in terminating this payroll error-

Solution 1- Verify that your Internet connection is stable and configure your system clock

A slow internet speed can cause many QuickBooks tasks to fail and the software might also struggle to execute several of its functions. QuickBooks has also some requirements to run smoothly on your PC and the lack of system specifications that are needed for QuickBooks can also lead to this error. You must verify your Internet speed satisfies the QB requirements to ensure this issue hasn’t developed due to network connection issues. Refer to the steps-

  1. Use your web browser to open Google.
  2. Type ‘Internet speed test’ and click on Google Search.
  3. Click on the first link that appears in the test results and wait for the completion of the test.
  4. Compare the test results with QB requirements of 3Mbps on average and 1.5Mbps minimum.

You’ll have to upgrade your internet connection if it doesn’t satisfy the QB requirements. If the internet speed is fine, proceed according to the following steps to configure your system’s clock.

  1. Right-click on the clock located on your taskbar.
  2. Select the Adjust date/time option from the pop-up list.
  3. Click on the Set time automatically option or set the time & date manually.
  4. Open QuickBooks and retry the payroll update once the system clock is accurately set.

If the issue is still not fixed, go for the next solution.

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Solution 2- Open QuickBooks in Administrator mode

You can prevent the software from getting interrupted by other programs by running it in Admin mode. This mode also grants it access to all the folders on your hard drive. Use these steps-

  1. Open the QuickBooks folder and right-click on the QuickBooks.exe file.
  2. Select the Run as Administrator option in the list.
  3. Retry downloading the updates once the software starts running in Administrator mode

You won’t face any problems in the payroll update after executing the methods.


This blog is created for helping users understand the causes of QuickBooks error 15240. The appropriate methods to get rid of this error are also included in the blog which we hope you used and the error is now removed from your QuickBooks.

If you have any queries left, speak to a QB support representative at +1-855-948-3646.

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