Business

Effective techniques to rectify QuickBooks error PS038

March 6, 2023
molishmorgan8

QuickBooks is a trustworthy bookkeeping software developed by Intuit a few decades ago. The software is continuously improved since then due to which it is currently the best accounting software in its industry. Despite all these qualities, QuickBooks can still develop random internal issues that can be problematic for the users. QuickBooks error PS038 blocks the payroll update in the software and causes the software to crash after displaying the error codes. If this error has also blocked the payroll update in your QuickBooks, this blog will help you discover the causes of this error and the methods to rectify it.

Give a call at +1-855-948-3646 to consult a QB expert for quick troubleshooting of this issue.

Reasons

This QuickBooks payroll error develops in your PC due to the following reasons-

  • There are undelivered paychecks in the software in the ‘Online to send.’
  • The QuickBooks data on your hard disk has been damaged by a virus attack or data corruption in the drive.
  • QuickBooks is internally damaged and some of its program files are missing due to a faulty software installation on your PC.

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Solutions

The techniques to resolve this payroll error in QuickBooks are given below-

Solution 1- Find out the undelivered paychecks and make changes to their information

We all know QuickBooks gives its users the convenience of releasing employee wages through direct deposit in the bank account or sending paychecks. Due to network connection issues, sometimes the paychecks are not sent and get piled up in the ‘Online to send’ section. These stuck paychecks will cause problems when you try to work on your payroll data or download the updates for the service. You can fix the issues by identifying the undelivered paychecks and removing them from the software. Use the steps mentioned below to find out the paychecks-

  1. Reboot your PC and open QuickBooks.
  2. Click on the Edit menu and tap Find in the options.
  3. Navigate to the Advanced tab can open the Filter list in the Choose Filter section.
  4. Click on Detail level and tap Summary only.
  5. Open the Filter list again and scroll down to find the Online Status option.
  6. Click Online to send and then Find to open all the undelivered paychecks stuck in the software.

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Once the unsent paychecks are found, use the steps below to edit their information and remove them from the software-

  1. Open the first or the oldest unsent paycheck and click on the Paycheck Detail option.
  2. Navigate to the Review paycheck window and go to Earnings.
  3. Add a similar earning item similar to the previous one in the list.
  4. Click on the No option if you see a Net pay locked option.
  5. Do not make any changes to the net pay & tax amounts.
  6. Tap Save & close to close the paycheck.
  7. Open the paycheck again and click on the Paycheck Details option.
  8. Remove the earning item you added recently to the Item list.
  9. Make sure you do not change the tax amount and click on Ok.
  10. Repeat the above-given steps for all the undelivered paychecks in the software and download the payroll update again.

The payroll update will be successfully installed after using the methods above.

We are now at the end of our blog that describes the favorable conditions for QuickBooks error PS038 to occur. You now also know the methods that you can apply to eliminate this QuickBooks error from your PC.

You can resolve your remaining doubts by talking to a QB expert available at +1-855-948-3646.

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