Conversational AI: A Milestone In Customer Service

Every time you ask Amazon Alexa to play a song or ask a question to Apple Siri,…

5 Tips to Reducing Customer Service Cost

A customer’s relationship with a company starts after a sale is made. The after-sales service, aka…

What Can A Predictive Dialer Do For Your Outbound Call Center?

Call centers need to rely on modern technology and resource allocation to run efficiently. Many businesses…

7 Tips To Improve Interactive Voice Response System

That is not correct, despite the expanse of IVR and its history, very less thought is…

Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity

A ripple effect of which is that both start-ups and established brands have started looking ahead…

How To Improve IVR Containment Rates?

Customers were never interested or patient enough to hear all the lengthy IVR menu, before pressing the 0…

How to Keep Your Call Center Compliance in Check to Avoid Financial Setback?

Call centers are responsible institutions where legal interactions take place every day. There is a high…

Best Practices for RoboCalls and Automated Voice Call Campaigns

Communicating with the customers on a regular basis is of immense help. Now, when the volume…

Demystifying Artificial Intelligent (AI) Based NLP Conversational Chatbot

What is a Conversational Chatbot? As the name suggest, a chatbot is a software that can…

Six Effective Ways to Manage your Customer Expectations

In a competitive economy, where the slightest shortcomings can cost millions, meeting customer expectations is important.…