4 Reasons Why A Contact Center Needs an Omnichannel Strategy

Customers expect an immersive experience in every channel. They want you to remember their likes or…

How Do Predictive Dialers Work?

We are all familiar with the fact that automatic dialers are an essential part of contact…

How to Protect your Call Center from Agent Attrition?

People have experienced a lot of uncertainty during the pandemic. Locked inside their rooms, employees had…

Call Disposition: How does it Benefit your Business in 2022?

Call disposition is defined as the label or tag associated to the outcome of a call.…

Are you Ignoring Your Customers on Social Media?

Back in 2014, the author and CEO of Altimeter shared a tweet that struck with us…

What CX technology trends to lookout for in 2022?

Championing any modern idea or technology demands time and necessity. Earlier, over some tea, my colleague…

Customer Feedback: 10 Reasons why is it Important for Business

Customer satisfaction is the purpose of every business. Customers are the sole unit that confirms the…

Lead Generation Metrics: 6 Tips to Measure the Success of your Business

Lead generation metrics are precisely what they claim to be. These metrics can be analyzed to…

Five Tips To Create A Better Customer Experience For Your Insurance Business

Customer experience however has only recently gained importance in the insurance space and has shown massive…

6 Ways of SMS to Improves Customer Service for Businesses

In this article, we are going to look into the ways businesses can make use of…