Customers expect an immersive experience in every channel. They want you to remember their likes or…
Author: C-Zentrix
How Do Predictive Dialers Work?
We are all familiar with the fact that automatic dialers are an essential part of contact…
How to Protect your Call Center from Agent Attrition?
People have experienced a lot of uncertainty during the pandemic. Locked inside their rooms, employees had…
Call Disposition: How does it Benefit your Business in 2022?
Call disposition is defined as the label or tag associated to the outcome of a call.…