QuickBooks allows its user to run the application in a multi-user environment. The multi-user mode is an in-built QuickBooks feature, but sometimes issues arise while working on the multi-user mode. This can be because of a lot of reasons like insufficient Windows file permissions or incorrect DNS settings. If you cannot switch to multi-user mode, read this article till the end to know how to fix the issue. We are going to provide you with reasons and solutions for resolving the QuickBooks multi-user mode not working issue.
If you cannot switch to multi-user mode or need help in troubleshooting the issue, reach out to us at +1-855-856-0042 for assistance with the error.
Why QuickBooks Won’t Switch to Multi-user Mode
Reasons why your multi-user mode is not working are as follows –
- You have not installed QuickBooks on your server computer.
- An anti-virus program is not allowing communication between user computers.
- There is some issue with the QuickBooks Database Server Manager.
- Insufficient Windows file permissions can also cause this issue.
- An incorrect or corrupt DNS setting is making it unable to switch to multi-user mode.
Also see: QuickBooks cannot create pdf
If QuickBooks Keeps Opening in Single-user Mode, Do This!
Follow the steps provided below to fix the QuickBooks multi-user not syncing issue.
Step 1 – Run the Services.msc Command
To check the services on your server, run the services.msc command.
- Open the Windows Start menu and access the Run command window.
- Type services.msc and find your QuickBooks version on the tab.
- Double-click on your QuickBooks version and set the Start-up type as Automatic.
- Choose Restart the Service from the Recovery tab and hit Apply.
- Now, restart the in the same way.
Also read this guide to fix QuickBooks Error 179
Step 2 – Configure your Windows Firewall Settings
The Windows firewall might be obstructing QuickBooks from opening the multi-user mode. Configure your firewall to fix this issue –
- Access the Control Panel and search for Windows Firewall in the search box.
- Select Allow an app through Windows Firewall and click on Change Settings.
- Check-mark the Public list and select Public for the QuickBooks application.
- Run QuickBooks in multi-user mode and see if the issue is fixed.
Step 3 – Scan QuickBooks Using the Server Manager
Run the QuickBooks Database Server Manager from the QuickBooks Tool Hub and fix the QuickBooks multi-user mode not working issue.
- Open the QuickBooks Tool Hub and go to the Network Issues tab, followed by choosing the QuickBooks Database Server Manager.
- Click on Start Scan and browse for your company file to initiate the process.
- Hit Close once the scan is complete and see if the ‘QuickBooks keeps opening in single-user mode’ issue is fixed.
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Step 4 – Include Server Details in the Windows Host File
This will help Windows to connect with the server hosting the company file.
- Open Notepad as an admin and access the Windows Host File.
- Type the server’s IP address and use the Tab key.
- Type the server name and save the file from the File menu.
Fix the QuickBooks multi-user mode not working issue by following the steps provided above. If you followed the steps and still cannot resolve the issue, contact us at +1-855-856-0042 and get assistance from our expert team in fixing the error.