Troubleshooting the QuickBooks Multi-User Mode Not Working Issue

QuickBooks allows its user to run the application in a multi-user environment. The multi-user mode is an in-built QuickBooks feature, but sometimes issues arise while working on the multi-user mode. This can be because of a lot of reasons like insufficient Windows file permissions or incorrect DNS settings. If you cannot switch to multi-user mode, read this article till the end to know how to fix the issue. We are going to provide you with reasons and solutions for resolving the QuickBooks multi-user mode not working issue.

If you cannot switch to multi-user mode or need help in troubleshooting the issue, reach out to us at +1-855-856-0042 for assistance with the error.

Why QuickBooks Won’t Switch to Multi-user Mode

Reasons why your multi-user mode is not working are as follows –

  1. You have not installed QuickBooks on your server computer.
  2. An anti-virus program is not allowing communication between user computers.
  3. There is some issue with the QuickBooks Database Server Manager.
  4. Insufficient Windows file permissions can also cause this issue.
  5. An incorrect or corrupt DNS setting is making it unable to switch to multi-user mode.

Also see: QuickBooks cannot create pdf

If QuickBooks Keeps Opening in Single-user Mode, Do This!

Follow the steps provided below to fix the QuickBooks multi-user not syncing issue.

Step 1 – Run the Services.msc Command

To check the services on your server, run the services.msc command.

  1. Open the Windows Start menu and access the Run command window.
  2. Type services.msc and find your QuickBooks version on the tab.
  3. Double-click on your QuickBooks version and set the Start-up type as Automatic.
  4. Choose Restart the Service from the Recovery tab and hit Apply.
  5. Now, restart the in the same way.

Also read this guide to fix QuickBooks Error 179

Step 2 – Configure your Windows Firewall Settings

The Windows firewall might be obstructing QuickBooks from opening the multi-user mode. Configure your firewall to fix this issue –

  1. Access the Control Panel and search for Windows Firewall in the search box.
  2. Select Allow an app through Windows Firewall and click on Change Settings.
  3. Check-mark the Public list and select Public for the QuickBooks application.
  4. Run QuickBooks in multi-user mode and see if the issue is fixed.

Step 3 – Scan QuickBooks Using the Server Manager

Run the QuickBooks Database Server Manager from the QuickBooks Tool Hub and fix the QuickBooks multi-user mode not working issue.

  1. Open the QuickBooks Tool Hub and go to the Network Issues tab, followed by choosing the QuickBooks Database Server Manager.
  2. Click on Start Scan and browse for your company file to initiate the process.
  3. Hit Close once the scan is complete and see if the ‘QuickBooks keeps opening in single-user mode’ issue is fixed.

Short steps to rectify the QuickBooks running slow

Step 4 – Include Server Details in the Windows Host File

This will help Windows to connect with the server hosting the company file.

  1. Open Notepad as an admin and access the Windows Host File.
  2. Type the server’s IP address and use the Tab key.
  3. Type the server name and save the file from the File menu.


Fix the QuickBooks multi-user mode not working issue by following the steps provided above. If you followed the steps and still cannot resolve the issue, contact us at +1-855-856-0042 and get assistance from our expert team in fixing the error.

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