QuickBooks E-mail Not Working: Issue Resolved in Simple Steps

For the successful running of any business, it is important to communicate with clients and other stakeholders effectively. E-mails are one of the most used methods for communication. E-mailing your forms, invoices and other reports is made very easy on QuickBooks. But sometimes users face issues with the QuickBooks email not working. If you are facing an error sending mail from QuickBooks or are unable to send email from QuickBooks, here are some steps that will help you in fixing this issue.

If you are facing errors in QuickBooks or not able to troubleshoot the problem on your own, you can take the assistance of our technical team at +1 800-579-9430

Reasons behind the QuickBooks Email Not Working Error

The following could be the possible reasons behind the unable to send email error in QuickBooks –

• Your client email settings are inaccurate. This poses an error while sending emails.
• QuickBooks is running as an admin on windows.
• QuickBooks is not properly installed on your Desktop.
• Mapl32.dll file is damaged or corrupted.
• Installation errors in your webmail service.

Read more :- QuickBooks error h303

Unable to Send Emails from QuickBooks: Finding the fix

Now that we have gone through the possible reasons for the error, let us fix the error.

Solution 1: Checking your Webmail Preferences

Ensure that the server name has been set and is ported to your email provider settings. Here’s how you can do it –

1. On the Edit menu, select Preferences > Send Forms > My Preferences.
2. Now, select your preferred email account and click Edit.
3. Go to the SMTP Server Details in the Edit Email Info Screen. Set the server name and port to your email provider settings.

Solution 2: Editing your Admin Privileges

Make sure QuickBooks is not running as an admin on your windows.

1. Right-click the QB Icon on your windows. Click on Properties > Compatibility Tab.
2. Now, uncheck the Run this Program as Administrator checkbox.
3. Press OK and restart QuickBooks.

Solution 3: Checking your Internet Explorer settings

You need to verify your internet explorer settings to check if your preferred webmail service is selected as the default program.

1. Open Internet Explorer. At the top right corner, find the Gear Icon and open the drop-down list.
2. Click Tools > Internet Options.
3. Now go to the Programs tab and check if your preferred webmail is selected as the default program. Click on Apply > OK.

Solution 4: Fixing Issues with the MAPI32.dll File

Run the following test to see if the MAPI32.dll file is damaged –

1. Restart your computer and open a new document on Microsoft word.
2. Send the file through email by clicking File > Send > Email as pdf attachment.

If the email is successfully sent, it means there’s an issue in the MAPI32.dll file. Here’s how you fix it –

1. Type file explorer on the start menu.
2. Open file explorer and search C:\Windows\system32. Open Fixmapi.exe and run the repair by following the on-screen instructions.
3. Restart your PC once the repair process completes.

Solution 5: Repairing QuickBooks Desktop

QuickBooks might not be properly installed on your Desktop. This can result in an error sending emails from QuickBooks.

1. Select the Control Panel from the Windows Start button.
2. Find the Add/Remove Program or Uninstall a Program option and choose it. Then select QuickBooks from the all programs list.
3. Click on the Repair option and select the appropriate repair options to repair QuickBooks Desktop.
4. Check whether repairing QuickBooks resolved the issue.

Conclusion

To resolve the QuickBooks email not working issue, you can try the above steps to troubleshoot the error. If you have tried all the solutions but the error persists, reach out to our technical assistance team at +1 800-579-9430 for advanced troubleshooting.

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