Users of QuickBooks have been witnessing recurring QuickBooks crash issue when sending email. This issue becomes more prominent when users send their invoices and transactions through QuickBooks email. This detailed blog shall enumerate various solutions to fix QuickBooks Crash issue when sending email error.
When can QuickBooks Crash When Sending Emails?
- While sending attachments of invoices and company files through the email
- While using the QuickBooks Send Forms feature.
Different Roundabouts to Troubleshoot QuickBooks Crash issue when Sending Email Error.
Checkout the following methods to rectify the ongoing error message:
Roundabout 1: Update QuickBooks
- Run QuickBooks.
- Go to the Help tab.
- Hit on Update QuickBooks.
- Click on Update Now.
- Go to the Reset Update option.
- Click on Get Updates.
- Restart QuickBooks after the update has successfully completed.
Roundabout 2: Check the Webmail Preferences Settings
- Run QuickBooks.
- Go to the Edit option.
- Click on Preferences, followed by Settings.
- Choose the Send Forms option.
- Head to My Preferences.
- Here, choose the email account and then click on Edit.
- Unmark the SSL box.
- The Server Name field must match the name of the server.
- Change the server name to intuit.SMTP.mail.gmail.com in case the outgoing mail address is set to “mail.gmail.com“.
- Click on Ok.
- Restart QuickBooks and send a test email.
Roundabout 3: Using a Secure Webmail
- Run QuickBooks, and hit on the Edit menu.
- Click on Send Forms from the Preferences option.
- Opt for the Web Mail.
- Choose the service provider and click on Add.
- Enter the email address.
- Do not uncheck the box beside Enhanced Security.
- Hit on Ok.
Roundabout 4: Changing Firewall settings
- Include QuickBooks in the Firewall Exceptions.
- Then, configure QuickBooks and add firewall port exceptions for QuickBooks.
- Temporarily turn off the Firewall and check whether the QuickBooks crash issue got sorted out.
You may also read: How to Fix QuickBooks Payroll Error Code 15222?
Final Words!
This article discussed all the potential solutions to troubleshoot QuickBooks crash issue when sending email error. Need any technical assistance? Just reach out to our QuickBooks desktop error support experts at the helpline 1-800-761-1787.