QuickBooks 2023 Outlook email not working – Complete Solutions

You should be familiar with Microsoft Outlook, a component of Microsoft Office that serves as an email management. Not only can you send emails, but you can also combine it with a number of third-party internet tools to provide email capabilities. You can integrate it with QuickBooks Desktop to send emails from your Desktop app while using MS Outlook as your primary email client. You may encounter the problem if your Windows settings are incorrectly configured or if your Outlook freezes while sending emails. This article will assist you if you get the “QuickBooks Outlook not responding” error while sending emails from your QuickBooks Desktop software. Follow this blog to learn about the reasons and solutions to this mistake.

Why does the QuickBooks Outlook not responding error happen?

The following are some of the most prevalent causes of Outlook freezing while sending emails using QuickBooks:

  • When QuickBooks is not running as an administrator on your Windows operating system
  • Internet Explorer’s email settings are incorrect.
  • QuickBooks’ email settings are incorrect.
  • QuickBooks Desktop installation is improper, damaged, or incomplete.
  • While you are sending emails from QuickBooks, Microsoft Outlook is already running in the background of your system computer.
  • When the MAPI32.dll file becomes corrupt.

Recommended to read: How to fix QuickBooks error 1618

How to Resolve QuickBooks Outlook Not Responding Error

Make certain that QuickBooks is running with administrative privileges.

  • Right-click the QuickBooks Desktop icon and go to the Properties >Compatibility tab.
  • Put a checkmark in the box that says Run this programme as Administrator, as specified in the Privilege Level section.
  • If the checkbox is already ticked, you must click Apply, followed by OK.
  • Finally, restart your computer to verify if the problem has been repaired.

Check QuickBooks Email Preferences

  • Launch QuickBooks and navigate to the Edit tab > Preferences > Send Forms.
  • Then, under the My Preferences tab, select the Send email using option, and then click OK.
  • Now, select Edit > Preferences > Send Forms > My Preferences > QuickBooks Email and press OK.
  • Then go to Edit > Preferences, then pick Outlook, and finally click the OK button.
  • Exit QuickBooks and Outlook, restart Windows, and then try to send email using QuickBooks.

QuickBooks Desktop and Outlook should be repaired.

  • You must repair the QuickBooks Desktop programme.
  • If repairing QuickBooks Desktop software does not resolve the “QuickBooks Outlook is not responding” issue. Then, in order to restore Microsoft Outlook installation, you must download the Microsoft Support and Recovery Assistant application.

Examine Internet Explorer’s Email Preferences

  • You must exit QuickBooks and close any company files that are open.
  • Then you must launch Internet Explorer on your Windows computer.
  • Click the Gear icon > Internet Options > Programs > Set Default.
  • You must now click the Set Your Default Program link.
  • Then select Outlook and click on the Set this Program as Default option before pressing the OK button.
  • Then, exit Internet Explorer and attempt sending an email from QuickBooks again.
  • If QuickBooks Outlook freezes while sending an email, proceed to the next troubleshooting step.

Restore a Corrupted MAPI32.dll File

  • You must close any running Windows applications.
  • Then launch Windows File Manager and navigate to the C: Windows System32 folder.
  • You must find and double-click the Fixmapi.exe file.
  • If you can’t find the file in Windows Explorer, you’ll have to look for it manually.
  • After the tool has fixed the MAPI32.dll file, you should be able to use QuickBooks software and send an email.

Even after implementing the methods indicated above, there is still a potential that your MS Outlook will not react in your QuickBooks accounting software while sending emails. If you are experiencing the “QuickBooks 2023 Outlook not responding” error, contact a QuickBooks specialist for urgent troubleshooting assistance.