Call Center Software Features That Are Necessary To Avoid Day-to-Day Challenges

Call center champions have a huge platter of solutions to choose from. There are multiple solutions…

10 Ways to Reduce Repeat Calls in a Call Center

Customers almost always have other important businesses to tend to and would rather not spend their…

The Ultimate Guide of Call Center Shrinkage and How to Reduce it?

And one of the most important parts of the call center-specific workforce management is monitoring and…

7 Best Methods of Improving Customer Responsiveness in 2021

In a market as open as today’s, it is important for businesses to remain communicable and…

6 Productivity Hacks for Call Center Supervisors

Call centers are chaotic environments. Agents and supervisors toil away each day to meet the customers…

6 Methods of Measuring Customer Satisfaction

Customers are the fundamental asset of every business. Customer satisfaction is the primary catalyst that pushes…

How To Improve Call Deflection?

What is Call Deflection? Call deflection is a call center practice to ensure that customers are…

10 Benefits of Having Live Chat Software On Your Website

We are in a digital world where we no longer want to wait.  In the customer…

How to Deal With Negative Reviews of Your E-commerce Business

Online reviews matter. While it helps the next customer to make a buying decision, it helps…

5 Best Use-Cases Of Voicebots

Conversational AI is an essential part of daily life. From personal assistants to conversational bots, most…