There are certain H series errors that interrupt users when they try to switch QuickBooks to multi-user mode. One of them is QuickBooks Error H505, which triggers a message, “This company file is on another computer, and QuickBooks needs some help connecting.” The error usually occurs when one or more of your client workstations are set to be the server for QuickBooks. However, it can be fixed by turning off Host Multi-User Access on workstations. The error stops users from accessing the company file stored on the server computer. Go through the complete blog to learn more about error h505 in QuickBooks.
Why take so much stress to resolve QuickBooks error H505 on your own when the QuickBooks support team is available to do it for you? Simply call +1-(855)-856-0042 and let the expert’s handle the rest.
Top reasons causing QuickBooks Multi-User error H505
Down below are the most prominent factors that prompt this company file error:
- Windows firewall is blocking QuickBooks communication with the server and company file.
- Multiple workstations are set to be the host for QuickBooks.
- QuickBooks services are not functioning correctly on your host computer.
- QuickBooks application is not updated to its latest release.
Follow the next section of the blog to eliminate the error.
Quick Read:- How To Fix QuickBooks Error 1612
Fixing QuickBooks Desktop error H505 with Tested Methods
Method 1. Turn off Host Multi-User Access on your workstations
- Move to one of the workstations where you get QuickBooks error message h505 and open QuickBooks.
- Go to the File menu instead of opening the company file.
- Choose Utilities and check if the Host Multi-User Access option is visible. If you see the option, this workstation is not causing the problem, move to another one.
- On the next workstation, if the Stop Hosting Multi-User Access option is visible, select it.
- Follow the same process and stop Host Multi-User Access on all workstations.
- Go to your host computer. The one hosting your company file.
- Choose the File menu, select Utilities, and select the Host Multi-User Access option
Method 2. Check QuickBooks services on your server
Before proceeding to the steps given below, make sure QuickBooks services are running on your host computer. Check QuickBooks DBXX services first and then the QBCF Monitor Service.
- Move to your server computer, tap the Windows key on your keyboard.
- In the search field, write Run and open the Run prompt box.
- Write services.msc in the Run window and hit Enter.
- From the list of services, double-click QuickBooksDBXX, where XX is your QuickBooks version.
- For the Startup Type, choose Automatic and make sure the Service status is either Running or Started.
- If the status is neither Running nor Started, click Start.
- From the Recovery menu, choose the Restart the Service option for each drop-down menu.
- Click Apply, then OK, and repeat the same procedure for QBCF Monitor Service.
- Run QuickBooks on each workstation and switch them to Multi-user Mode.
If the QuickBooks Error H505 continues even after following the troubleshooting procedure discussed above, consult the certified QuickBooks expert’s team by calling us on our toll-free number +1-(855)-856-0042.
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